Swell Light Grey Velvet Chair – dining chair

Delivery Policy

Decorfy Policies

Delivery Policy

We understand that receiving new furniture should be convenient and hassle-free. We aim to provide flexible delivery options that fit around your schedule.

7-Day Delivery Availability

We aim to offer furniture delivery appointments seven days a week, subject to postcode, product availability and delivery capacity.

Our delivery appointments may be available Monday through Sunday.

Delivery Scheduling

Once your order is ready for dispatch, we will contact you or provide an available delivery booking option.

Customers will receive available delivery dates and time slots before their delivery is confirmed.

Delivery Time Slots

Delivery time slots will be communicated in advance wherever available.

Please ensure someone is available at the delivery address to receive the order.

Before Your Delivery

To help avoid delivery problems:

- Check that your furniture will fit through doors, hallways and staircases.
- Ensure the delivery route is clear.
- Provide accurate delivery instructions.
- Inform us about restricted access, parking limitations or other relevant issues.

Delivery Delays

Although we aim to meet confirmed delivery appointments, unexpected circumstances such as traffic, weather, supplier delays or operational issues may occasionally affect delivery.

If this happens, we will communicate with you and arrange an appropriate solution.

Delivery Availability

Seven-day delivery is subject to the availability of the delivery service in your area. It is not a guarantee that every product can be delivered within seven days of ordering.

Free Local In-Home Delivery

A little extra convenience makes a big difference.

We are pleased to offer FREE local in-home delivery across selected areas of London and surrounding locations.

Our Free Local Delivery Areas

Our local delivery service currently targets:

- Greater London
- Essex
- Kent
- Surrey
- Hertfordshire

Coverage is subject to postcode eligibility and delivery availability.

What Is Included?

For eligible orders, our local delivery service includes:

- Free delivery to your property.
- Bringing furniture inside your home.
- Delivery to an agreed accessible room of your choice.
- Advance delivery coordination.

Is Assembly Included?

Standard free local in-home delivery does not automatically include furniture assembly, installation or removal of old furniture or packaging.

These services may be available separately through our premium delivery options.

Check Your Postcode

Please contact our team or enter your postcode at checkout to confirm whether your address qualifies for free local in-home delivery.

We are continuously working to expand our local delivery coverage.

White Glove Delivery Service

Enjoy a more convenient furniture delivery experience with our premium White Glove Delivery service.

Designed for customers who want extra care and assistance, this service takes the hassle out of receiving larger furniture items.

What Is White Glove Delivery?

Subject to product and postcode eligibility, our premium service can include:

- Two-person delivery team.
- Carrying furniture into your home.
- Placement in your chosen accessible room.
- Furniture assembly where included in the selected service.
- Removal of delivery packaging.
- Careful handling throughout delivery.

White Glove Delivery Charges

Our premium White Glove Delivery service is available for an additional charge.

Indicative pricing:

- Selected smaller furniture orders: from £89.95.
- Medium and larger furniture orders: approximately £109.95–£129.95.
- Large or heavier orders: up to £145.

The final price depends on the product, order size, weight, delivery postcode and service requirements.

Your exact White Glove Delivery charge will be displayed before checkout or confirmed by our team before your order is finalised.

Important Information

White Glove Delivery does not automatically include:

- Removal of old furniture.
- Electrical or plumbing connections.
- Wall mounting.
- Specialist installation.
- Work requiring structural alterations.

Any additional services must be agreed in advance.

Customers should ensure that furniture can safely pass through entrances, hallways and staircases.

If access restrictions prevent delivery, our team will discuss the available options with you.