Have questions about shopping with Decorfy? We're here to help. Explore our frequently asked questions to find useful information about placing orders, payments, delivery, returns and more.
If you need further assistance, please don't hesitate to contact our team.
Shopping with Decorfy is simple. Browse our collections and select the product you'd like to purchase. Choose any available options, select your desired quantity and click Add to Cart.
When you're ready to complete your purchase, open your shopping cart and review your selected items. Click Checkout and follow the steps to enter your contact, shipping and payment details.
Once you've reviewed your order, click Place Order to complete your purchase. You'll receive an order confirmation by email with your order details.
You can shop with Decorfy by following the checkout options available on our website. If guest checkout is enabled, you can place an order without creating an account. Creating an account can make it easier to manage your orders and personal details.
If you need to make changes or cancel an order, please contact our customer service team as soon as possible. We'll do our best to assist you, but changes may not be possible once your order has been processed or dispatched.
Once your order has been successfully placed, you'll receive a confirmation email containing your order number and purchase details. Please check your spam or junk folder if you cannot find the email.
Once an order has been placed, additional products may need to be purchased through a separate order. Please contact our team as soon as possible if you'd like assistance.
Decorfy offers the payment methods displayed at checkout. Available options may include debit and credit cards and other supported payment services. Please review the payment options before completing your purchase.
We take the security of your shopping experience seriously. Payments are processed through the payment providers available at checkout. Please ensure that you use a secure connection when making a purchase.
Your payment is processed when you complete checkout, subject to the payment method and provider you select.
Product prices are displayed on their respective product pages. Any applicable shipping charges, taxes or additional fees will be shown during checkout before you complete your purchase.
Any applicable taxes will be displayed during checkout where required. The final amount payable will be shown before you place your order.
Decorfy delivers to the locations available through our checkout system. Enter your delivery address during checkout to check whether delivery is available in your area.
Shipping charges depend on your delivery location and the applicable shipping method. Any delivery fees will be displayed during checkout before you confirm your order.
Delivery times depend on your location, product availability and the shipping service used. Any available delivery estimates will be communicated during checkout or in your order confirmation.
If you need to update your delivery address, contact us as soon as possible with your order number and the correct address. Address changes may not be possible once your order has been dispatched.
Once your order has been dispatched, you may receive a shipping confirmation with tracking information, where available. You can use the provided tracking details to follow your delivery.
If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number. We'll help you check its status.
Delivery arrangements depend on the courier or delivery service. Please follow any instructions provided by the delivery company or contact our team for assistance.
We want you to be happy with your purchase. If you wish to return or exchange an item, please review our Return & Refund Policy for eligibility requirements, timeframes and instructions.
Please contact our customer service team with your order number, the product details and the reason for your request. Our team will guide you through the next steps.
Unless otherwise stated in our return policy, items should be unused and returned in their original condition, with all original packaging, accessories and tags where applicable.
We're sorry if your purchase arrives damaged or defective. Please contact us as soon as possible and include your order number, a description of the issue and clear photographs of the affected item and packaging. Our team will review your request and advise you on the next steps.
Certain products may be excluded from returns or exchanges depending on their condition, nature or applicable policy restrictions. Please review our Return & Refund Policy before making a purchase.
Once your return has been approved and processed, refunds are issued according to our refund policy and the payment provider's processing time. The time it takes for the amount to appear in your account may vary.
Approved refunds are generally issued through the original payment method, subject to the payment provider's procedures and our refund policy.
Sale items may be subject to specific return conditions. Please check the product details and our Return & Refund Policy before placing your order.
We're always happy to help. If you couldn't find the answer you were looking for, get in touch with our customer service team.
Have a question about a product, order, delivery or return? We're just a message away.