Decorfy Policies

Last Updated: 2 November 2026

Welcome to Decorfy. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website, browsing our collections or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or making a purchase.

Decorfy is operated by M&ATRADECO LIMITED, a company based in the United Kingdom. Throughout these terms, the words "Decorfy", "we", "us" and "our" refer to M&ATRADECO LIMITED.

If you have any questions about these terms, please contact our customer service team.

1. COMPANY INFORMATION

Our website is operated by:

Company Name: M&ATRADECO LIMITED

Trading Name: Decorfy

Registered/Business Address: Office 11089, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.

Email: shop@decorfyhome.co.uk

Telephone: +44 7460 065916

In these Terms & Conditions, "customer", "you" and "your" refer to anyone accessing our website or purchasing products from Decorfy.

2. USE OF OUR WEBSITE

By using our website, you agree to:

• Use the website only for lawful purposes.

• Provide accurate and complete information when placing an order.

• Keep your account login details secure.

• Avoid activities that may damage, disrupt or interfere with our website.

• Not attempt to gain unauthorised access to our systems, servers or customer information.

• Not use our website to distribute harmful software, fraudulent content or misleading information.

You must not use our website in any way that violates applicable laws or infringes the rights of another person or organisation.

We reserve the right to restrict or suspend access to our website where we reasonably believe these terms have been violated.

3. ELIGIBILITY AND CUSTOMER ACCOUNTS

You must be legally capable of entering into a binding agreement to make purchases through our website.

If you create an account, you are responsible for ensuring that the information you provide is accurate and up to date.

You are also responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please contact us immediately if you believe your account has been accessed without your permission.

We reserve the right to suspend or close accounts where there is evidence of fraudulent activity, misuse or a breach of these terms.

4. PRODUCT INFORMATION AND DESCRIPTIONS

At Decorfy, we make reasonable efforts to ensure that all product descriptions, images, specifications and pricing information displayed on our website are accurate and up to date.

However, please be aware that:

• Product colours may appear slightly different depending on your screen and device settings.

• Product images may include decorative accessories or styling elements that are not included with the purchased item.

• Furniture dimensions, materials, finishes and specifications should be checked on the relevant product page before ordering.

• Minor variations in materials, textures, finishes or natural characteristics may occur where relevant to the product.

Any important product features, dimensions and inclusions will be provided in the relevant product listing.

Nothing in this section affects your statutory rights. Products supplied must meet the requirements of applicable UK consumer law, including being as described, of satisfactory quality and fit for purpose.

5. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

We aim to keep product availability information accurate, but occasional stock discrepancies, supplier delays or other circumstances may affect availability.

If a product becomes unavailable after you place an order, we will contact you to discuss the available options.

Depending on the circumstances, these may include:

• Waiting for the product to become available.

• Choosing an alternative product, subject to your agreement.

• Cancelling the affected order and receiving an applicable refund.

We will not substitute a different product without your agreement.

6. PRICES AND PAYMENT

All product prices are displayed on the relevant product pages.

Unless otherwise stated, prices are shown in the currency displayed on our website.

Applicable taxes, delivery charges and any additional costs will be communicated before you complete your purchase.

We reserve the right to update product prices, promotions and offers at any time. However, changes will not affect an order that we have already accepted, except where permitted by law or agreed with you.

Payment must be completed using one of the payment methods available at checkout.

Your order will normally be processed once payment has been successfully confirmed.

We use third-party payment providers to process transactions. Their own terms and security procedures may also apply when you use their services.

Pricing Errors

We take reasonable care to ensure that product prices and descriptions are accurate.

If we identify an obvious pricing or listing error before accepting your order, we may contact you to explain the issue and discuss the available options.

We will not charge you an increased amount without your agreement.

If payment has already been taken for an order that cannot be fulfilled because of an error, we will arrange an appropriate refund.

7. PLACING AN ORDER

To place an order:

1. Browse our collections and select your desired products.

2. Add the selected items to your shopping cart.

3. Review your cart and confirm the quantities and product details.

4. Enter your billing and delivery information.

5. Select an available delivery and payment option.

6. Review the total order amount and submit your purchase.

Please check your order carefully before completing checkout.

After placing an order, you should receive an order confirmation by email.

An order confirmation email acknowledges receipt of your order. We will communicate acceptance of your order through the relevant order acceptance or dispatch confirmation.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraudulent activity, an obvious pricing error, product unavailability or an inability to verify payment.

If we cancel an order after receiving payment, we will arrange an appropriate refund.

8. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has entered processing, dispatch or delivery.

Once an order has been dispatched or delivery arrangements have been confirmed, changes may be more difficult to accommodate.

However, nothing in this section limits your statutory cancellation rights under applicable UK consumer law.

Certain products, including personalised or made-to-order goods, may be subject to specific cancellation exceptions. Any applicable restrictions will be communicated before purchase.

For further information, please refer to our Return & Refund Policy.

9. SHIPPING AND DELIVERY

We aim to make furniture delivery as convenient and straightforward as possible.

Free Standard UK Delivery

We offer free standard delivery on eligible furniture orders across the UK mainland.

Our standard delivery service includes:

• No standard delivery charge on eligible orders.

• No minimum order value for eligible standard delivery.

• Delivery estimates provided before checkout.

• Delivery updates and tracking where available.

Any applicable delivery charges or exclusions will be communicated before your order is completed.

Delivery Times

Our estimated standard delivery timeframe is generally around 6–7 days, subject to product availability, delivery postcode and supplier schedules.

Our standard delivery service operates Monday to Friday, subject to availability.

Made-to-order, special-order and larger furniture items may require additional preparation or delivery time.

Delivery dates are estimates unless a specific date has been expressly confirmed with you.

Delivery Appointments

Where applicable, our delivery partner may contact you to arrange a suitable delivery appointment.

Please ensure that someone is available at the delivery address to receive the order.

Free Local In-Home Delivery

Free local in-home delivery may be available in selected areas, including:

• Greater London.

• Essex.

• Kent.

• Surrey.

• Hertfordshire.

Availability depends on your postcode, product and delivery capacity.

Eligible local in-home delivery may include bringing furniture into your property and placing it in an agreed accessible room.

Furniture assembly, installation and packaging removal are not automatically included unless expressly confirmed.

White Glove Delivery

Our premium White Glove Delivery service may be available for an additional charge.

Depending on the selected service and product, it may include:

• Two-person delivery.

• Carrying furniture into your home.

• Placement in an agreed accessible room.

• Furniture assembly where included.

• Removal of delivery packaging.

Charges depend on product size, weight, delivery postcode and service requirements.

The applicable price will be displayed or confirmed before the service is finalised.

Delivery Access

Customers are responsible for providing accurate delivery information and informing us of relevant access restrictions before delivery.

Please check that your furniture can safely pass through doorways, hallways, staircases and other access points.

If access restrictions prevent delivery, we will discuss the available options with you.

Delivery Delays

Although we aim to meet estimated and confirmed delivery arrangements, unexpected circumstances may occasionally cause delays.

These may include traffic, adverse weather, supplier issues or operational disruptions.

If a delay occurs, we will communicate with you and work towards an appropriate solution.

Your statutory rights concerning delivery remain unaffected.

10. RECEIVING YOUR ORDER

We recommend checking your delivery when it arrives.

If you notice visible damage, missing components or an incorrect item, please contact our customer service team as soon as reasonably possible.

Where possible, provide photographs and your order number so we can investigate.

Please note that reporting a problem promptly helps us resolve it efficiently. However, this does not remove or reduce your statutory rights if goods are faulty, damaged or not as described.

11. RETURNS, REFUNDS AND EXCHANGES

We want you to be satisfied with your purchase.

Returns, cancellations, exchanges and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer protection legislation.

For eligible online purchases, consumers generally have a 14-day period after receiving goods to notify us that they wish to cancel, followed by a further 14 days to return them.

Certain legal exceptions apply, including some personalised or made-to-order products.

If an item is faulty, damaged, defective or not as described, you may have additional statutory rights.

Depending on the circumstances, we may arrange:

• A replacement product.

• A repair or replacement component.

• An exchange, where appropriate.

• A refund.

• Collection or return arrangements.

Please contact us before arranging the return of large furniture items so we can provide the correct instructions.

Nothing in these terms is intended to exclude or restrict your statutory rights.

12. PROMOTIONS AND DISCOUNT CODES

From time to time, Decorfy may offer promotional discounts, special offers or discount codes.

Promotional offers may be subject to specific conditions, including:

• Validity periods.

• Eligible products or collections.

• Minimum purchase requirements.

• Exclusions on selected products.

• Restrictions on combining promotional codes.

Unless otherwise stated, promotional codes must be entered during checkout.

We reserve the right to withdraw or amend promotional offers in accordance with their stated conditions and applicable law.

Any changes will not retrospectively affect an offer that has already been accepted as part of an order.

13. INTELLECTUAL PROPERTY

All content displayed on the Decorfy website, including but not limited to:

• Brand names and logos.

• Product descriptions.

• Website text and graphics.

• Photographs and images.

• Page layouts and designs.

• Marketing materials.

• Other website content.

is owned by or licensed to M&ATRADECO LIMITED or the relevant rights holder.

You may view and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, copy or commercially exploit our website content without prior written permission from the relevant rights holder.

All third-party trademarks, logos and brand names remain the property of their respective owners.

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services or payment providers.

These links are provided for convenience and additional information.

Decorfy does not control third-party websites and is not responsible for their content, availability, privacy practices or terms of service.

If you use a third-party website or service, you do so subject to its own applicable terms and conditions.

15. WEBSITE AVAILABILITY AND SECURITY

We aim to keep our website available, secure and functioning properly.

However, we cannot guarantee that the website will always operate without interruptions, errors or technical issues.

Maintenance, software updates, hosting issues or circumstances outside our reasonable control may occasionally affect website availability.

You agree not to:

• Attempt to interfere with website security.

• Introduce viruses, malware or other harmful code.

• Access restricted systems without authorisation.

• Use automated tools to disrupt or misuse website functionality.

We reserve the right to temporarily suspend website access where reasonably necessary for maintenance, security or operational purposes.

16. LIMITATION OF LIABILITY

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory rights.

• Supplying goods that do not meet the requirements of applicable consumer protection legislation.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Where permitted by law, we are not responsible for indirect or consequential business losses suffered by customers purchasing primarily for personal or household use.

Nothing in this section affects your legal rights as a consumer.

17. EVENTS OUTSIDE OUR CONTROL

We will not be held responsible for delays or failures to perform obligations where these result from circumstances beyond our reasonable control.

Such circumstances may include:

• Severe weather conditions.

• Natural disasters.

• Transport or courier disruptions.

• Supplier or manufacturing interruptions.

• Government restrictions.

• Industrial disputes.

• Major technical or infrastructure failures.

Where such circumstances affect your order, we will make reasonable efforts to inform you and minimise disruption.

This section does not remove any cancellation, refund or other rights you may have under applicable law.

18. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

When you use our website or place an order, we may collect and process personal information necessary to provide our products and services.

This may include your name, contact details, billing information, delivery address and order information.

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected, used, stored and protected.

19. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website functionality, products, services or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Changes will apply from the date they are published, subject to applicable law.

The terms applicable to an existing order will not be changed retrospectively without an appropriate legal basis or your agreement.

We encourage customers to review this page periodically.

20. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer, you may also benefit from mandatory legal protections available in the country where you live.

Nothing in this section prevents you from exercising any rights you may have under applicable consumer protection legislation.

21. CONTACT US

If you have any questions regarding these Terms & Conditions, our products, delivery services or your order, please contact us.

Company Name: M&ATRADECO LIMITED

Trading Name: Decorfy

Address: Office 11089, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.

Email: shop@decorfyhome.co.uk

Phone: +44 7460 065916

Our customer service team will be happy to assist you.

Thank you for shopping with Decorfy. We appreciate your trust and look forward to helping you create a home you love.